Frequently Asked Questions

Frequently Asked Questions
What does UCMH stand for?
UCMH stands for UnitingCare Mental Health. UnitingCare Mental Health is a not-for-profit organisation which specialises in providing mental health support services to local communities within Sydney, the Blue Mountains and the Central Coast.
Who is this service for?
This service is for anyone in the community who would like help in dealing with difficulties in their life. So, really, it is for anyone that needs it.
How much will it cost?
The cost will depend on which service you access:
  • Gambling Help Counselling - Free
  • Financial Counselling - Free
  • General Counselling:
    • Full rate - $40 / hour
    • Concession rate - $15 / hour
How do I make an appointment?
You can make an appointment by calling us on (02) 9891 6212 Monday to Friday during business hours. You can also email us at ucmh.cs@ucmh.org.au or visit the contact us page to send us an enquiry.
Where are you based?
We have multiple locations around Sydney and one in Gosford. Our main office is at Parramatta. Click here to see a full list of our locations.
What are your opening hours?
Each location is different but they are all open Monday to Friday during business hours, from 8.30 to 5pm. Some of the locations offer regular after-hours appointments and it is best to have a look at those locations to see the most up to date operating times. On some occasions, a counsellor may be able to offer appointments outside of their normal times; please ask if the times don't work for you.
Who will know I am coming to counselling?
Unless you choose to tell people, any information you supply will be kept strictly confidential, except as required by law or if you give your permission to share your information with others (e.g. family members, doctors or other professionals).
Do I need a referral?
No, you do not need a referral to see us. You can make an appointment for yourself by calling (02) 9891 6212. If you are on the Central Coast, you can contact our Gosford service directly on (02) 4302 1443.
What is involved in coming to counselling?
Counselling sessions are usually individual face-to-face with our experienced counsellors. You are more than welcome to bring somebody with you and they can either come in with you or sit in the waiting room. Couples are also welcome but it is important that you let us know when making the appointment. Most sessions last for about one hour. How long you come to counselling will depend on factors including need and any other concerns you feel you would like help with. The treatment model we use at UCMH Counselling Services is an evidence-based treatment tailored to your specific needs and your goals. To find out more about the specific type of counselling you are after please visit our services page.
How could I benefit from counselling?
Counselling gives you an opportunity to talk to a professionally trained counsellor about any difficulties you may be facing in your life. It can be a great support during times of crisis or change. Your relationship with your counsellor is collaborative and confidential as you work towards achieving your goals.